Pursuing alignment of clients' and contractors' perceptions of client satisfaction in Saudi Arabian projects

Purpose The study explored the disparity between construction clients and contractors on what constitutes “client satisfaction”. Such is important because it can lead to different conclusions thus disagreement assessment of project success. Design/methodology/approach philosophical stance was interpretivism, qualitative methodology adopted. Employing purposive sampling, 30 interviews with another were conducted in Saudi Arabia. data obtained evaluated by thematic analysis. Findings results indicate differences consensus ad idem (meeting minds) terms both their perceptions prioritisation attributes that underpin client satisfaction. For example, some thought using advanced technologies very for satisfaction, whereas preferred be honest them. Research limitations/implications collection limited Arabia only views studied, thereby limiting generalisability findings. Practical implications identification differing priorities satisfaction provides an informed basis make more concerted efforts satisfy minimise disputes projects Originality/value contrasted simultaneously subject matter relation success, analysed this through lens idem. key influences clients' are also presented.